Industry & Technology

In changing economic climates and contexts where opportunities for product differentiation are limited, understanding your customer’s needs and offering excellent service and support is critical for businesses to gain a competitive advantage in current or new markets. We understand that tackling these challenges requires flexibility and an approach tailored to our clients’ specific context. Our relevant sector experience allows us to help our clients via a range of research solutions. From describing markets and gauging product performance to monitoring the overall level of customer satisfaction and evaluate specific customer touch points – we use the essential tools to help our clients continuously improve their product, its route-to-market and customer service.

We ensure our research teams remain up-to-date on relevant trends and developments that allow them to swiftly navigate the fast-paced industry and technology contexts. As such, our teams are eager to guide our clients along every step of the way, tackling b2b and b2c challenges methodically, accurately and quickly. Where needed, we work with sector partners from our international network to assist with implementing both tactical and strategic solutions to our insights.

In a fast-moving and global sector, industry and technology stakeholders are busy professionals that can be hard to reach. We offer a deep understanding of the various target groups and know how to identify, recruit and ask them the most relevant questions in function of the focus of the project. This, combined with our in-house callcenter and access to vast online panels and business databases, means we can facilitate just about any client request efficiently.