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Avoid churn and win back lost customers

Avoid churn and win back lost customers

Motivating staff to accept CEX results and act upon them

Motivating staff to accept CEX results and act upon them

Problem experience sinks customer commitment

Problem experience sinks customer commitment

Inertia reinforces customer commitment

Inertia reinforces customer commitment

Customer Experience Research

How to get customer experience research right

Brand Passionistas

Brand Passionistas